Website Cuyahoga Community College

Where futures begin.

SUMMARY

Plans, operates and controls the activities of the Enrollment Center functions with a strong focus on student-centered services in a continuous quality improvement mode. Areas of responsibility include admissions, registration, cashiering financial transactions related to student fees and student records processing, financial reconciliation of student accounts and other related transactions, recruiting, transitions, student retention and success. Provides leadership in the development and oversight of the departmental budget, financial transactions and reconciliations, campus enrollment management activities, collaborative efforts with student financial assistance, and participates in college-wide enrollment management initiatives.

ESSENTIAL FUNCTIONS

  • Directs all aspects of the Enrollment Center including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities
    with a strong commitment to student customer satisfaction, quality, and accuracy
  • Manages and monitors the Enrollment Center to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students
  • Develops the enrollment and recruitment plan for the Campus in collaboration with the division leadership
  • Supervises enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation
  • Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations
  • Creates an environment that allows the Enrollment Center Management Team to have a clear understanding of each other’s roles and allows for collaboration and support in all admissions, registration and financial activities
  • Interfaces with the Student Accounting department and Attorney General’s office regarding issues/problems on student accounts
  • Understands and oversees all financial operations
  • Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner
  • Overall responsibility for the development of work distribution and assignments for all enrollment services
  • Reviews and tracks systems and processes and make recommendations for improvement to better meet the needs of students and to improve the quality and timeliness of services
  • Oversees the processing of academic records
  • Provides leadership for the interpretation of College procedures
  • Develops area budget, supervises and evaluates staff, and provides required staff development
  • Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping
  • Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
  • Knows, understands, and adheres to internal or external OBOR and financial audits
  • Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

  • Master’s Degree (significant related experience may substitute for education)
  • Minimum of five years of experience in higher education administration, specifically in enrolment, admission, or related student services area
  • Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others
  • Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department
  • Demonstrated experience requiring diverse problem solving methods in a variety of situations

KNOWLEDGE, SKILLS and ABILITIES

  • Possess excellent attention to detail, strong decision-making skills and an ability to work independently
  • Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint
  • Possess excellent written, verbal and interpersonal communication skills
  • Demonstrated understanding of and commitment to the relationship between enrollment processes and student success
  • Ability to research and analyze issues and develop solutions
  • Proven ability to work in a fast paced, high volume and confidential service environment
  • Ability to work as a member of a student-oriented Administrative team
  • Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships
  • Proven ability to effectively manage projects
  • Advanced proficiency in the Banner System
  • Ability to be creative and exercise initiative
    Demonstrated experience and knowledge of all student records system
  • Basic knowledge and understanding of general accounting principles
  • Basic knowledge and understanding of financial eligibility requirements and processes
    Sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

  • Collaboration
  • Communication
  • Continuous Improvement

VERY IMPORTANT COMPETENCIES

  • Service Focus
  • Adaptability

IMPORTANT COMPETENCIES

  • Time Utilization
  • Quality of Work

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The work is performed in a normal, professional office environment;
  • The work area is adequately lighted, heated and ventilated;
  • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  • Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume.  It is recommended that you have these documents ready to be attached electronically to the online application.  This system accepts only MS Word or PDF attachments.  Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

To apply for this job please visit tri-c.csod.com.