Student Services Specialist

Student Services Specialist to assist with the office’s day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy, but also look for ways to enhance the
customer experience. The Student Services Specialist will correspond via telephone, email, and in-person visits
with students, families, faculty and staff; record all interactions and scan received
documentation into the Request Tracker communication system; maintain and interpret
university policies and procedures related to billing, registration and financial aid for
former and current students and families; provide vital financial aid information including
FAFSA, verification, eligibility requirements, and disbursements; process academic records
requests including enrollment verifications, official transcripts, and course scheduling;
analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; supervise student workers (train, inspect work, assign work, and make employment
recommendations).

Minimum Qualifications:
Bachelor’s degree and working knowledge of computer systems.
Consideration may be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting; ability to serve quickly and accurately, excellent oral and written communication skills; ability to interact effectively with diverse backgrounds.