Website Miami University Regionals

The Regional Director of Enrollment Operations and OneStop Services is responsible for administering the regional operations, processing, and policies within the areas of records, registration, course scheduling, billing and OneStop services.

Duties/Physical Demands: The Regional Director of Enrollment Operations and OneStop Services will administer university policy and procedure in the areas of registrar, records and registration; develop, monitor adherence, and evaluate regional policy and procedures for records and registration; administer Regional OneStop records and registration, and enrollment operations process and procedure development, collaboration, oversight, and evaluation; development and maintenance of standard operating procedure; coordinate academic term scheduling including course and location; monitor and ensure adherence to course schedule policy; communicate, train, and support Records & Registration and Academic Department administrative staff in academic term scheduling; analyze student service, enrollment, and space utilization data; monitor information and reporting systems including request tracker, room scheduling, and call center; implement and maintain student record compliance according to Family Educational Rights and Privacy Act (FERPA) and the Office of University Registrar and retention policies; monitor and manage regional FERPA and record compliance; manage administration of the Regional OneStop Centers, their operations and services; coordinate student services and practices to support central offices within student financial services, records and registration; collaborate with Regional Financial Aid, ELC, Academic Advising, TLC, Athletics, Admission, Academic departments, Data Analyst, CCP, and other departments as needed to serve students and review and implement processes and procedures necessary to enroll and retain students; collaborate with main campus counterparts (Bursar, Registrar, OneStop Services, Veteran Benefits, Student Success, etc.) to maintain proper university level procedures and training; supervise and develop Enrollment Operations, Records and Registration, and One Stop Services staff and student employees.

Minimum Qualifications: Bachelor’s degree with a minimum of 1 year of experience in financial aid, records, registration, bursar, or closely related areas; experience in customer service.

Desired Qualifications: Consideration may be given to candidates with a Master’s degree and at least 2 years of experience in financial aid, records, registration, bursar or related areas; experience in systems operations, database management, process development, and ERP systems; demonstrated handling of confidential information; detail oriented.

Special Instructions to Applicants: Submit a cover letter and resume. Questions may be directed to Kelli D. Bray at

Diversity Statement: Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act: Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560. As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants: Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

Date to Begin Screening Applicants: Screening of applications will begin May 3, 2024 and will continue until the position is filled.

Benefits Eligible: Yes

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