Admission Counselor-Adult and Transfer Students - OACAC

Admission Counselor-Adult and Transfer Students

Website Otterbein University

Job Title:  Admission Counselor, Adult &  Transfer Students
Job Class: Staff
Department: Adult & Transfer Admission
FLSA status:  Full-time/Non-Exempt/12 months/year
Reports to:  Assistant Director of Adult and Transfer Admission

To Apply: Please email an Otterbein Employment Application, resume and cover letter to addressing this position in the subject; FAX 614-823-1511; or mail to Otterbein University, Human Resources, 1 South Grove Street, Westerville, OH 43081.  Only submissions with a completed application will be reviewed.

For an Otterbein Employment Application or more information: Please visit

SUMMARY:   The incumbent in this job is expected to assist the University in achieving its vision and mission. Integrity, customer focus, and a willingness to assist as needed are expectations for all employees.

BENEFITS at Otterbein include: tuition benefits for employees and their dependents, 4 weeks of vacation, 11 paid holidays, medical, dental, vision, and competitive employer contributions to a 403(b) retirement plan.

ABOUT OTTERBEIN UNIVERSITY:   Historically progressive. That is the hallmark of Otterbein University and those connected to this private university nestled in the picturesque, historic Uptown Westerville district in central Ohio. Otterbein University was established in 1847, a set of deeply rooted values still guide this model community of leaders and learners. Otterbein has set the pace by providing an educational experience that is progressive, innovative and inclusive. Today Otterbein University enrolls 2,495 undergraduate students in more than 70 majors and 393 graduate students working toward one of six master’s degrees or a doctor of nursing practice degree. Students come from towns throughout Ohio and represent 42 states and 9 countries, enriching the campus through their individual and collective diversity. Integrity, humane values and an inherently just, moral compass have guided Otterbein’s forward-thinking vision and actions—from its curriculum to its responsibilities as a member of academic, regional and global communities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

45% Transfer student recruitment. Develops recruitment opportunities with community and technical colleges; represents Otterbein at recruitment fairs, admission events, and educational fairs; counsels traditional and adult prospective students and applicants; communicates with prospective students via email, text, telephone and in person; works in electronic communication and records systems, including CRM and Banner; communicates transfer credit opportunities; reviews applications and makes admission decisions; communicates with admitted students through the enrollment cycle.

35% Supports recruitment, admission, communications and logistics for Otterbein Professional Development program, including credit and non-credit certificates, boot camps and short classes.

15% Assists with Campus visits and events, including, but not limited to, special visit opportunities and interviews for adult, transfer, and professional development prospective and admitted students.

5%-Other duties as assigned, serves on campus-wide committees as assigned

Collaborate closely with Registrar, Faculty, Financial Aid, and Center for Student Success, and leadership for professional development programs.

Direction Received:
Reports to Assistant Director of Adult and Transfer Admission
Direction Given: N/A

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor’s degree required.   Two (2) years experience in Admission or Higher Education highly preferred, but not required.  Must have ability and willingness to travel.  Understanding of the university admission process desired.  Must have strong customer service skills and be able to establish and maintain effective working relationships.

Knowledge, Skills and Abilities: Competency in oral and written English (including proper English grammar). Competency in basic math.  Must possess the ability to use general office equipment including office PC. Must be able to travel extensively throughout the state of Ohio with particular emphasis in one geographic area with some travel out-of-state; must be able to spend prolonged periods of time working out of an office PC; must be able to see to process work that the position is responsible for completing; must be able to work under deadlines and with interruptions. Must be able to meet regular and predictable attendance standards.

Core Competencies:  Must be able to communicate effectively with colleagues, constituents, and students. Must be willing to interact with a diverse populations; must possess the ability to analyze problems and think outside of the box to establish best practices while working toward enrollment goals; must be have ability to develop new and unique ideas; must have the ability to work collaboratively within and across groups, supports group decisions and maintains importance of group goals; must be able to adapt to work environment, priorities and department needs.  The ability to deal with change and effectively deal with students of all backgrounds; must have the ability to provide high energy and enthusiasm while providing strong efforts towards the job.


LANGUAGE SKILLS: Must demonstrate competency in verbal and written English skills including grammar.

MATHEMATICAL SKILLS: Must be competent in general math.

TECHNICAL SKILLS: Knowledge of general office procedures.  Ability to use computer software and applications essential to performing job duties, as well as peripheral equipment such as printers/scanners.  Knowledge of record keeping procedures.  Must take pride in and be thorough in quality of work produced; must be able to use general office equipment including office PC, copier, telephone, facsimile machine, etc.

REASONING ABILITY:  Ability to follow oral and written instructions.  Ability to establish and maintain effective working relationships.  Ability to exercise a high degree of initiative and independent judgment with attention to detail.  Ability to exercise sound judgment in unusual or new situations and in dealing with confidential information.  Must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies.  Must possess excellent customer service skills and enjoy having a high level of public contact.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to spend prolonged periods of time working on an office PC; able to reach, lift to 40 pounds, travel to and transport materials to off-site locations; travel throughout the office to use other office equipment; must be able to effectively communicate with co-workers and other constituencies; must be able to effectively design, process and present work essential to completing responsibilities of the position; must be able to work under deadlines with constant interruptions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed primarily in an environmentally controlled office environment.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.

Otterbein University is an Equal Opportunity Educator and Employer.

Otterbein University is committed to providing a welcoming environment free from unlawful discrimination. To this end, the University prohibits any form of discrimination against any person on the basis of race, color, sex, gender, pregnancy, religion, creed, marital status, partnership status, age, sexual orientation, gender identity, gender expression, national origin, disability, military status, or any other legally protected status in its programs and activities. However, the University’s commitment to a nondiscriminatory environment is not intended to abridge unduly its commitment to academic freedom, free speech, or its educational mission. Inquiries or complaints regarding any form of discrimination or harassment may be directed to:

Scott Fitzgerald Director of Human Resources and Legal Affairs
Title IX Coordinator

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